About the company:

ALTEN is a multinational group created more than 30 years ago, specialized in consulting services, information technology and engineering services to the main companies in the market.

We achieved a turnover of more than 4.14 billion euros in 2024 and now have 57 700 employees, 88% of whom are consulting engineers.rs.

About Porto & Position:

To support our European intensive growth, the Group has decided to build a Center based in Porto with the aim to provide administrative and financial support to the European subsidiaries.

We are looking for a ServiceNow Administrator and Developer to play a key role in managing and enhancing our ServiceNow solutions. You will be responsible for the day-to-day administration and support of the platform, ensuring its smooth operation. Additionally, you will contribute to the development and implementation of new features as part of various projects. Reporting to the Technical Leader, you will interact with all stakeholders involved in the ServiceNow platform.

Key Responsibilities:

Your role will involve maintaining and improving ServiceNow applications by handling various technical and functional aspects:

• Application Maintenance & Support: Manage incident resolution, qualify and implement service requests, and handle routine maintenance tasks to ensure platform stability;
• Project Participation: Contribute to the implementation and evolution of ServiceNow solutions by participating in design, testing, and transition phases;
• Development & Integration: Configure applications, workflows, and user interfaces within the ServiceNow platform. Implement ServiceNow scripts using JavaScript to automate processes and enhance functionalities. Develop and configure integrations between ServiceNow and the organization’s information systems, ensuring smooth data exchange and interoperability;
• Adherence to Best Practices: Ensure that all configurations and developments align with ServiceNow standards and architectural guidelines. Guarantee stability, scalability, and performance of the deployed solutions;
• Continuous Improvement: Identify and implement optimizations for existing processes and solutions. Stay up to date with the latest technological advancements to ensure solutions remain aligned with user needs and business challenges;
• Solution Validation: Participate in the testing and acceptance of delivered solutions and ensure follow-up on any necessary corrections.

This description considers the main responsibilities; it is not exhaustive.

To be successful in this role, you should have the following skills:

• Experience in JavaScript development (used for ServiceNow scripting (e.g., Business Rules, Client Scripts, UI Policies));
• Knowledge and experience with ServiceNow is a plus;
• Understanding of ITSM processes and ITIL (incident, request, change management, etc.) is desirable;
• ServiceNow Certified System Administrator certification is a plus;
• Understanding of IT infrastructure principles and best practices for integration and system administration;
• Experience with agile methodologies; certification is an advantage;
• Strong written and verbal communication skills in English (French is a plus);
• Ability to interact effectively with technical teams, business stakeholders, and leadership.

Qualifications:

• Bachelor’s or Master’s degree in IT (or equivalent experience);
• At least 2 years of experience in an IT-related role, ideally in application administration and development.

Technical Environment:

You will work with the following technologies and solutions:

• ServiceNow ITSM & Asset Management;
• ServiceNow HR SD (Employee Center, Employee Document Management, Workspace);
• ServiceNow ITOM (CMDB);
• Integration Hub;
• Agile 2.0.

This role offers a great opportunity to grow within a dynamic team and actively contribute to improving IT processes and tools through ServiceNow. If you are passionate about development and IT administration and want to enhance your skills on a leading enterprise platform, this position is for you!

Perks:

• Meal allowance;
• Health insurance;
• Transportation allowance;
• Extra holiday days;
• Professional development and growth opportunities.
   

#jobopportunity

#sharedservicecenter

 
At Alten group a strong culture of respect, ethics and compliance exists since the company was founded. Here you will find principles of diversity and professional equality at the heart of the Group's HR policy. Alten group is also recognized, certified and labelled for its responsible practices to control environmental impact, as well as the safety and well-being of our employees.

 
Are you the one we are looking for?
If yes, apply now or send me your best CV and I'll be glad to meet you!