ABOUT THE COMPANY
ALTEN is a multinational group created more than 30 years ago, specialized in consulting services, information technology and engineering services to leading companies worldwide.
In 2024, the Group achieved a turnover of more than 4.14 billion euros and now employs 57,700 people, of which 88% are consulting engineers.
ALTEN operates in a highly international and dynamic environment, driven by innovation, operational excellence, and a strong culture of respect, ethics, and compliance. The Group is recognized and certified for its responsible and sustainable practices, as well as for the safety and well-being of its employees.


ABOUT PORTO & POSITION
To support its continued European growth and strengthen its Front Office IT capabilities, ALTEN is reinforcing its Shared Services Center in Porto.
In this context, we are looking for a Solution Manager – Salesforce to join the Alten Service Center.
Based in Porto, this role plays a key strategic and operational position in overseeing ALTEN’s Salesforce ecosystem, ensuring platform performance, alignment with business needs, and continuous improvement in a multi-entity, international environment.


THE CHALLENGE WE HAVE FOR YOU
As Salesforce Lead, you will take end-to-end responsibility for ALTEN's Salesforce platform, covering both RUN (operations) and BUILD (delivery and roadmap).

You will work closely with a small team (3 people), while collaborating with Product Owners, business stakeholders, and IT teams. The role requires a strong hands-on approach combined with leadership and coordination responsibilities.


YOUR MISSIONS
RUN Phase – Operational Excellence
- Ensure effective management of incidents and service requests with SLA ownership
- Monitor platform stability, performance, and data quality
- Track usage and performance through dashboards and reporting


BUILD Phase – Delivery & Roadmap
- Contribute to and maintain the Salesforce roadmap
- Ensure structured delivery using Agile methodologies (Scrum / Kanban)
- Validate technical approaches and collaborate with development teams



Stakeholder Collaboration & Governance
- Act as a key point of contact between business and IT teams
- Identify risks and propose mitigation actions
- Promote best practices and continuous improvement


PROFILE


Team Leadership
- Act as a key point of contact between business and IT teams
- Identify risks and propose mitigation actions
- Promote best practices and continuous improvement

IN YOUR FIRST YEAR, YOU WILL

Secure operational excellence of the Salesforce platform across RUN and BUILD activities.

Define and deliver a clear Salesforce roadmap aligned with business priorities.

Strengthen Agile practices, delivery tracking, and reporting.

Establish solid governance standards for data quality, usage, and platform evolution.

Act as the Salesforce reference within ALTEN, laying the foundation for future growth and transformation initiatives.

MINIMUM / ESSENTIAL SKILLS & QUALIFICATIONS

Profile & Experience

- Around 6+ years of experience in Salesforce-related roles

- Strong technical background (Sales Cloud, Service Cloud, etc.)

- Experience in Agile environments

Technical & Methodological Skills

Strong knowledge of Agile methodologies (Scrum, Kanban).

Experience managing RUN vs. BUILD activities with SLA ownership.

Good understanding of data governance, platform optimization, and license management.

Salesforce certifications are a plus.

Soft Skills

- Strong communication and stakeholder management skills

- Analytical mindset and problem-solving abilities

- Willingness to learn and continuously develop

Languages

- English (B2 minimum)

- French is a plus

WORKING CONDITIONS

Location: Porto, with regular interaction with international teams (notably Paris).

Contract: Permanent, Full-time.

Dynamic and international environment focused on operational excellence, innovation, and collaboration.

Opportunity to directly shape ALTEN’s Salesforce strategy and digital transformation.

PERKS

Meal allowance

Health insurance

Transportation allowance

Extra holiday days

Professional development with a structured career path and growth opportunities.

ARE YOU THE ONE WE ARE LOOKING FOR?

If yes, apply now or send your CV — we will be glad to meet you.