ABOUT PORTO & POSITION

To support Alten’s continued growth in Portugal, the Group is strengthening its ServiceNow Competence Center based in Porto.
In this context, we are looking for a ServiceNow Developer to join our growing team and contribute to the development, configuration, and support of ServiceNow solutions aligned with business needs.

This is an exciting opportunity for an early-career professional eager to grow their technical expertise on a market-leading platform within an international and collaborative environment. This is a hybrid position based in Porto, Portugal, with a primary functional focus on IT Service Management (ITSM) and Human Resources Service Delivery (HRSD) modules.

The Challenge we have for you

As a ServiceNow Developer, you will be responsible for developing, configuring, and supporting solutions across the ServiceNow platform, ensuring timely delivery, technical quality, and adherence to best practices.

You will assist in the implementation and continuous enhancement of ServiceNow applications and workflows, working under the guidance of senior team members. Your role includes configuring and customizing platform components such as Business Rules, Client Scripts, Script Includes, UI Policies, Flow Designer workflows, and Service Catalog items.

You will also support troubleshooting activities by diagnosing issues, performing root cause analysis, and implementing effective fixes. Working closely with business stakeholders and internal technical teams, you will gather requirements and translate them into robust technical solutions. Additionally, you will contribute to the continuous improvement of ITSM and HRSD modules in line with ServiceNow standards.

In your first year

In your first year, you will build solid hands-on experience on the ServiceNow platform by actively contributing to:

Development and enhancement of ITSM and HRSD solutions
Configuration of workflows, catalog items, and automations using Flow Designer
Support for platform upgrades, patching activities, and instance maintenance
Participation in code reviews, testing, and validation activities to ensure platform stability and solution quality
Creation and maintenance of clear and structured technical documentation
Throughout this period, you will progressively increase your autonomy, deepen your understanding of ServiceNow architecture and data models, and position yourself as a valuable contributor to the ServiceNow Competence Center.

Minimum / Essential Skills / Qualifications
Profile

Experience:
1–2 years of hands-on experience developing and supporting solutions on the ServiceNow platform
Education:

Bachelor’s degree in Computer Science, Information Technology, Informatics Engineering, Electrotechnical Engineering, or a related field (preferred)
ServiceNow & Development:

Foundational knowledge of IT Service Management (ITSM) and/or Human Resources Service Delivery (HRSD)
Experience with Business Rules, Client Scripts, Script Includes, UI Policies, Flow Designer, and Service Catalog
Basic understanding of ServiceNow architecture and data models
Familiarity with integration concepts (REST/SOAP APIs) is a plus
Technologies:

JavaScript (mandatory)
Knowledge of HTML and CSS
Soft Skills:

Strong analytical and problem-solving skills with attention to detail
Good communication skills and willingness to learn from senior team members
Ability to work in a collaborative, project-based and international environment
Certifications:

ServiceNow certification is a plus
Languages:

Professional proficiency in English

PERKS

Hybrid working model
Meal allowance
Health insurance
Transportation allowance
Extra holidays
Structured career path and professional development opportunities
Continuous technical training and mentoring
Integration into a company with a strong culture of ethics, diversity, and inclusion

At Alten Group, a strong culture of respect, ethics, and compliance has been embedded since the company was founded. Diversity, professional equality, environmental responsibility, and employee well-being are at the core of our HR policies.

Are you the one we are looking for?
If yes, apply now or send us your CV.