ABOUT THE COMPANY:

Alten is a multinational group created more than 30 years ago, specialized in consulting services, information technology and engineering services to the main companies in the market.

We achieved a turnover of more than 4.069 billion euros in 2023 and now have 57 400 employees, 88% of whom are consulting engineers.

ABOUT PORTO & POSITION:

To support our European intensive growth, the Group has decided to build a large Shared Services Center based in Porto. In this context, we are seeking a Solutions Administrator to join our Shared Services Centre and support the overall ongoing Transformation Program.

Key Responsabilities:

• Maintaining and providing support for end-users for;
• One Cross application tool: Doxis (Electronic Document Management platform);
• Our financial tools: BPC (Management consolidation), BFC (Statutory consolidation), Supervisor (Risk Discovery and Monitoring Platform), Lease (IFRS 16), Cegid Tax Ultimate (Tax Management);
• Our legal tools: Legisway (Contract Management) Dilitrust (governance of legal entities), Delta RM (Risk Management), Oodrive (Digital management of governance meetings), Upright (Ethics & Compliance Governance & Reporting).

System Administration:

• Handle calls/emails/Teams/tickets from users(management controllers, finance and CFOs, legal, internationally):
• reception, ticket recording, qualification, diagnosis. Resolve as many tickets as possible while respecting processing times;
• Creation of users in Azure Active Directory;
• Grant access to the VDI;
• Create access in the applications;
• Monitor assigned tickets. Follow up and/or manage major incident tickets and/or problem tickets as part of continuous service improvement;
• Apply necessary actions to maintain service quality such as: Ensuring proper application of rules and instructions; Assign tickets (SLA);
• Following up in the absence of responses from users; Following up and reminders with level 2 and 3 support teams;
• Functionally escalate tickets to other DSI support groups. Perform technical and managerial escalations;
• Actively contribute to knowledge management by enabling information sharing, deploying self-service, and improving team performance;
• Creating and/or revising knowledge articles based on ticket analysis or user feedback;
• Ensuring knowledge adequacy with performed actions (creation/update of guides/procedures);
  

Provide support to end-users, addressing technical issues and questions related to:

• Develop and deliver training programs for new users;
• Able to understand and define the real needs and requirements of various stakeholders;
• Understanding of document management principles, workflows, and governance;
• Network and communications (basic knowledge: Topologies, TCP/IP);
• Windows system, particularly in network connectivity;
• Ticket qualification methodology;
• Ticket diagnosis methodology;
• ITIL foundation (certification Is a plus);
• Time management methodology(SLA).

• Engineering/ Economics or Business Administration/ Technology bachelor's degree (or equivalent years of experience). [BAC+3];
• Experience with process automation and workflow design in Intelligent Content Automation / Electronic Document Management;
• Familiarity with SQL and database management principles;
• Proficiency in ServiceNow, Microsoft M365 solutions, and workstation hardware;
• ITIL methodology knowledge;
• Creation of users in Azure Active Directory;
• Fluent English.

PERKS:

• Permanent contract;
• Meal Allowance;
• Health insurance;
• Transportation allowance;
• Extra holiday days;
• Professional development and growth. 

At Alten group a strong culture of respect, ethics and compliance exists since the company was founded. Here you will find principles of diversity and professional equality at the heart of the Group's HR policy. Alten group is also recognized, certified and labelled for its responsible practices to control environmental impact, as well as the safety and well-being of our employees.

Are you the one we are looking for?
If yes, apply now or send me your best CV and I'll be glad to meet you!