ABOUT THE COMPANY:

ALTEN is a multinational group created more than 30 years ago, specialized in consulting services, information technology and engineering services to the main companies in the market.

We achieved a turnover of more than 4.069 billion euros in 2023 and now have 57 000 employees, 88% of whom are consulting engineers.

ABOUT PORTO & POSITION:

To support our European intensive growth, the Group has decided to build a Center based in Porto with the aim to provide administrative and financial support to the European subsidiaries. In this context, we are looking for a Project Portfolio Management System - Solution Analyst to join the existing CRM & PPM team.

KEY RESPONSIBILITIES:

• Manage functional and technical support tickets (Level 1 and Level 2) via ServiceNow,
• Monitor and maintain interfaces with other systems of the ecosystem,
• Ensure quality of service to users,
• Keep documentation up to date,
• Report regularly to the Competence Center Manager,
• Operate with Alten’s CIO department working practices to ensure compliance.

This description considers the main responsibilities; it is not exhaustive.

PROFILE:

• Bachelor’s degree minimum (or equivalent years of experience) - Master’s degree is a plus,
• At least 2 years of professional IT experience in Solution Management,
• Background in Enterprise service, or industrial CIO organisation is preferred,
• Sound experience (2 years minimum) as a Solution manager on PPM Tools (PlanView, ChangePoint would be a plus),
• Skills and proven experience in functional and technical support (ServiceNow would be a plus),
• Fluent in English & French is a very highly valuable,
• Strongly customer-oriented, strong relationship management, organization, and time management skills,
• Solid oral and written communication skills,
• Solid human relations skills,
• True team worker with good analytical skills who likes to share knowledge.

PERKS:

• Meal allowance,
• Health insurance,
• Transportation allowance,
• Extra holiday days,
• Professional development and growth opportunities.

#jobopportunity

#recruitment

#sharedservicecenter

At Alten group a strong culture of respect, ethics and compliance exists since the company was founded. Here you will find principles of diversity and professional equality at the heart of the Group's HR policy. Alten group is also recognized, certified and labelled for its responsible practices to control environmental impact, as well as the safety and well-being of our employees.

Are you the one we are looking for?

If yes, apply now or send me your best CV and I'll be glad to meet you!