ABOUT THE COMPANY:

ALTEN is a multinational group created more than 30 years ago, specialized in consulting services, information technology and engineering services to leading companies worldwide.
In 2024, the Group achieved a turnover of more than 4.14 billion euros and now employs 57,700 people, of which 88% are consulting engineers.


ABOUT PORTO & POSITION:

To support its continued European growth and strengthen its Front Office IT capabilities, ALTEN is reinforcing its Shared Services Center in Porto.
In this context, we are looking for a Solution Manager – Salesforce to join the Alten Service Center.

KEY RESPONSIBILITIES:

As Salesforce Lead, you will take end-to-end responsibility for ALTEN's Salesforce platform, covering both RUN (operations) and BUILD (delivery and roadmap).

You will work closely with a small team (3 people), while collaborating with Product Owners, business stakeholders, and IT teams. The role requires a strong hands-on approach combined with leadership and coordination responsibilities.


YOUR MISSIONS:

RUN Phase – Operational Excellence

• 
  Ensure effective management of incidents and service requests with SLA ownership,
• Monitor platform stability, performance, and data quality,
• Track usage and performance through dashboards and reporting.

BUILD Phase – Delivery & Roadmap

• 
  Contribute to and maintain the Salesforce roadmap,
• Ensure structured delivery using Agile methodologies (Scrum / Kanban),

Validate technical approaches and collaborate with development teams.

Stakeholder Collaboration & Governance

• Act as a key point of contact between business and IT teams,
• Identify risks and propose mitigation actions,
• Promote best practices and continuous improvement.

This description considers the main responsibilities; it is not exhaustive.

PROFILE:

• Around 6+ years of experience in Salesforce-related roles,
• English advanced and French is a plus,
• Strong technical background (Sales Cloud, Service Cloud, etc.)
• Experience in Agile environments,
• Act as a key point of contact between business and IT teams,
• Identify risks and propose mitigation actions,
• Promote best practices and continuous improvement,
• Strong knowledge of Agile methodologies (Scrum, Kanban),
• Experience managing RUN vs. BUILD activities with SLA ownership,
• Good understanding of data governance, platform optimization, and license management,
• Salesforce certifications are a plus.

PERKS:

• Meal allowance
• Health insurance
• Transportation allowance
• Extra holiday days
• Professional development with a structured career path and growth opportunities.

At Alten group a strong culture of respect, ethics and compliance exists since the company was founded. Here you will find principles of diversity and professional equality at the heart of the Group's HR policy. Alten group is also recognized, certified and labelled for its responsible practices to control environmental impact, as well as the safety and well-being of our employees.

Are you the one we are looking for?

If yes, apply now or send me your best CV, and I'll be glad to meet you!