ABOUT THE COMPANY:

ALTEN is a multinational group created more than 30 years ago, specialized in consulting services, information technology and engineering services to the main companies in the market. We achieved a turnover of more than 4.069 billion euros in 2023 and now have 57 000 employees, 88% of whom are consulting engineers.

ABOUT PORTO & POSITION:

As the ServiceNow Solution Manager within the Alten Group Worldwide DSI, you will lead the ServiceNow Center of Excellence (CoE), based in Porto, Portugal. This is a global role where you'll manage a techno-functional team and oversee all services related to the ServiceNow platform for Alten companies worldwide.

Key Responsibilities: 

• Team & Project Management: Manage a team of 6 experts, overseeing deployment and support for ServiceNow core modules like ITSM, HR, ITOM, and Facilities;
• Governance & Roadmap: Define and manage the ServiceNow strategy and roadmap, align it with the group’s IT strategy, and ensure compliance with standards such as ISO, ITIL, and LEAN;
• Service Delivery: Ensure timely and high-quality project execution while adhering to the budget;
• Agile Methodologies: Manage project backlogs, sprint planning, and delivery using Agile/SCRUM methods;
• Budget & Financial Management: Handle both recurring and non-recurring project budgets;
• Manage the recurring and non-recurring budget related to the ServiceNow solutions run and projects activities;
• Make sure to have the appropriate level of contribution to deliver the scope of work for the projects you are engaged in;
• Rely on the Data and analytics solutions provided by the IM IT landscape to analyse the solutions Datas (ITSM, HR, Facilities, ITOM and AppEngine) in order to have more insights to support your decision-making.

• Master’s degree (or equivalent years of experience). [BAC+5]

• 10 years overall experience (3 to 4 years as product owner), while 5 to 6 years of experience with ServiceNow.

• Good understanding of ITIL (Certification is a plus).

• Experience in HR services digitalization with ServiceNow

• Experience in IT services digitalization with ServiceNow

• Understanding of Agile/SCRUM methodologies.

• Experience in shaping strategies and vision, deliver solutions, and provide thought leadership.

• Experience in dealing with Cloud Offerings / SaaS.

• Effective interpersonal, communication skills to articulate at different levels of organization hierarchy

• Experience in managing and leading partner/supplier relationships.

• Strong financial and budget management

• Quality – Lean / Kanban / Six Sigma skills as plus

• Fluent English

PERKS:

• Permanent contract,
• Meal Allowance,
• Health insurance,
• Transportation allowance,
• Extra holiday days,
• Professional development and growth opportunities.
   

At Alten group a strong culture of respect, ethics and compliance exists since the company was founded. Here you will find principles of diversity and professional equality at the heart of the Group's HR policy. Alten group is also recognized, certified and labelled for its responsible practices to control environmental impact, as well as the safety and well-being of our employees.

Are you the one we are looking for?

If yes, apply now or send me your best CV and I'll be glad to meet you!