ABOUT THE COMPANY:

ALTEN is a multinational group created more than 30 years ago, specialized in consulting services, information technology and engineering services to the main companies in the market.

We achieved a turnover of more than 4.069 billion euros in 2023 and now have 57 000 employees, 88% of whom are consulting engineers.

ABOUT PORTO & POSITION:

To support our Global intensive growth, the Group has decided to build a Center based in Porto, with and internal team that must provide IT support to the group European subsidiaries. In this context, we are looking for a Salesforce Solution Analyst & Administrator.

You will be part of the ALTEN Service Center team in Porto. This internal team will consist of up to 300 dedicated members within a multinational company. Your role involves maintaining, implementing, and improving the solution for Alten Group Entities, and contributing to the company's short, mid, and long-term digital transformation roadmap.

KEY RESPONSABILITIES
• Analyse & Configure Enhancements and solutions to Incidents
• Manage functional and technical support tickets (Level 2 and Level 3) via ServiceNow
• Manage Salesforce Releases and Testing
• Ensure quality of service to users / Keep documentation up to date
• Report regularly to the Competence Center Manager
• Operate with Alten’s CIO’s teams to ensure integration and compliance

This description considers the main responsibilities; it is not exhaustive.

• From a minimum of 3 years of experience working as a Salesforce Administrator
• Experience (1 year minimum) in agile delivery mode
• Skills and proven experience in functional and technical support (ServiceNow would be a plus)
• Strongly customer-oriented, strong relationship management, organization, and time management skills
• Solid oral and written communication skills
• Solid human relations skills / True team worker with good analytical skills who likes to share knowledge
• Bachelor’s degree Minimum (or equivalent years of experience) - Master’s degree is a plus
• Salesforce Administrator Certification Minimum
• Background in Enterprise service, or industrial CIO organisation is preferred
• Fluent in English & French is a very highly valuable

PERKS:

Permanent contract

Meal allowance,
Health insurance,
Transportation allowance,
Extra holiday days,
Professional development and growth opportunities.
 

#jobopportunity

#servicecenter

At Alten group a strong culture of respect, ethics and compliance exists since the company was founded. Here you will find principles of diversity and professional equality at the heart of the Group's HR policy. Alten group is also recognized, certified and labelled for its responsible practices to control environmental impact, as well as the safety and well-being of our employees.

Are you the one we are looking for?

If yes, apply now or send me your best CV and I'll be glad to meet you!